Last Updated: June 15, 2023
At Fazaa Privilege Cards, we strive to ensure your complete satisfaction with our services. This Refund Policy outlines the terms and conditions regarding refunds for membership fees and other purchases made through our website or at our office.
We offer a limited refund policy for Fazaa privilege card membership fees under the following conditions:
Refunds will not be issued under the following circumstances:
To request a refund, please follow these steps:
We will review your request and respond within 5 business days. If approved, refunds will be processed to the original payment method used for the purchase within 10-14 business days.
Please note that certain payment processors or banks may charge transaction fees for refunds, which will be deducted from the refund amount. Fazaa Privilege Cards is not responsible for any fees charged by third-party payment processors or banks.
For physical products purchased through our website or office (such as gift cards or merchandise):
We understand that exceptional circumstances can occur. If you need to request a refund outside of these policy guidelines due to extenuating circumstances (such as medical emergencies, relocation outside the UAE, etc.), please contact our customer service team. Such requests will be evaluated on a case-by-case basis.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes.
If you have any questions about our Refund Policy, please contact us at:
Fazaa Privilege Cards
Al Wasl Road, Jumeirah 1
Dubai, United Arab Emirates
Email: [email protected]
Phone: +971 4 123 4567